Faqs

Frequently Asked Questions

1. Get Started

Q: What do I need to supply to you to order a Patent Drawing Project?

We will need the information related to your drawings. You may upload all relevant files. The file type includes images, pictures, drawings, videos, sketches, brochures or 3D files e.g. SolidWorks etc. Just follow the order page for “Utility Patent Drawing” or “Design Patent Drawing“. Further, you will be asked for your billing details and a valid PayPal or Credit Card details to complete the order.


2. Creating My Account

Q: How do I register at Patent Design Experts?

We will need your complete information including your name, email and phone number etc. in order to create your account. You account can also be created at the time of placing the order. Once you proceed with the registration, your account details will be sent to your registered email. Once you login to your account, you can change your email ID or Password, if needed.


3. About Our Services

Q: How can I cancel or change my order?

Following are the ways to make changes or cancel an order:

  1. By contacting your account manager by email or call. Account Manager details will be included in your order confirmation email.
  2. You can contact customer care at mail@patentdrawingexperts.com or call at +1 408 915 5200.

We make every effort to change/cancel your oder, however, partial charges may apply if the order has already begun or scope changes significantly. Thus, we request you to make changes as soon as possible.

Q: How are you so affordable?

That’s a good question. We work hard, collaboratively and smartly to make this possible. We aim to build long term relationship with all our clients with help of our cost effective pricing models. Our tested and proven setup of Drawing Excellence Processes in India helps us in passing on the savings to our clients.

Q: What softwares do you use for developing the drawings?

We use AutoCAD, MS Visio, CorelDRAW, AutoDesk Inventor, SolidWorks etc.

Q: Which all jurisdiction/countries you cover other than US?

Together with United States of Patent & Trademark Office (USPTO), we are expert in various other patent offices including EPO, JPO, IPO, UKIPO, CIPA, SIPO, KIPO and offices of AU, DE, SG, IL etc.

Q: How iterations and corrections are handled?

We DO NOT charge for iterations. We are committed to deliver 100% quality. That is our responsibility.

Q: Why Patent Drawing Experts?

Hold on! You are asking why drawing experts? Well, we go beyond expertise. We are cost effective, accurate and agile. We can deliver complex drawings in couple of days.


4. Using Special Discounts & Offers

Q: How to apply a coupon code?

Once you add an item to your cart, click Apply coupon code above Cart totals. Enter the coupon code and click Apply Coupon. In case if you have forgotten to apply coupon in “Cart”, you can apply it in next step i.e. “Check Out”. The coupon discount will adjust your order total.

If you’re having difficulty redeeming a coupon code, please contact us to make sure the code is still available.

Q: Where I can get updates about Special Discounts & Offers?

You can get updates about ongoing discounts & offers by visiting this “Special Discounts & Offers” page. Further, you can stay updated with ongoing & upcoming special discounts & offers by receiving emails.

Subscribe to exciting discount offers (twice a month)

5. Making Payments

Q: How will the charge on my Credit card?

The charge for your order will appear on your credit card as: “PayPal*MENTESO”.

Q: Do I have to pay PayPal Transaction Fee?

Yes, you do have to pay PayPal Transaction Fee. PayPal charge us 4.4% + $0.30 USD per sale on our website, through invoice or online payments. Accordingly, we do charge per order which is equivalent to 4.4% of total amount of a selected order/ or, package. Please read PayPal transaction fee information for more details.

Q: How Many Drawings I should order for my application?

Design patent application refers to the appearance of the invention, fo design patent drawings the patent offices usually requires seven including planar views and a perspective view, at a time there could still be more based on the complexity of the pictures.
For a utility patent application which is the structural and functional aspects of the invention, the number of drawings may vary based on the nature of the design.

Q: Is a patent search required before moving to draft the patent drawings?

Yes, We recommend you to get a patentability search done before moving on with drafting the drawings and patent application. We can assist you by running a comprehensive patentability search and also give our general opinion on the patentability aspect of the invention. Please contact mail@patentdrawingexperts.com to inquire about our patentability search reports.

Q: Where can I sign the Non-Disclosure agreement?

To protect the confidentiality of your invention, we have uploaded our NDA on the website which you can view while placing your order. Once you click on the checkbox below NDA, it will get E-signed by both the parties and will get electronically executed.
You can also contact mail@patentdrawingexperts.com for NDA to review or share you NDA for Signature.

Q: Which countries do you cover other than united states?

Apart from USPTO regulations, we prepare patent drawings regularly for EPO, WIPO,PCT,CA,UK,JP,KR,AU,DE,SG,IL etc

Q: Why US (patentdrawingexperts.com)?

We offer quick, accurate & economic patent drawings services to patent law practitioners and corporations. We have numerous clients who rely on us 100% in any situation where they need patent figures. No matter how intricate are the patent (utility or design)drawings you are looking for, Our draftsman is well equipped to handle 100% compliance to patent offices rules. We use the latest software/technologies to cater to any and every output format that exists.

Q: What is a utility and design patent drawings?

Utility patent drawings refer to the structural and functional aspect of an invention whereas design drawings refer to the appearance of the devices.

Q: Could you create a sketch without a prototype but with a detailed description?

Yes, we can create a prototype based on your description of the invention nevertheless we still would like to receive a hand-drawn image of your imagination.

Q: How do you go about numbering, lines, etc. for figures?

Numbering, lining, and other elements are included in a patent drawing based on the requirements of the respective patent office. Our expert patent draftsman knows all patent office rules and rests assured we’ll do things accordingly. The drawings will be prepared as per your given inputs in the beginning.

Q: Is the number of figures in-exhaustive?

There are no rigid rules on the numbers of figures needed. It depends on what and how you wish to convey your idea or invention to the respective patent office. Any number that can explain your concept entirely is more than enough.

Q: Do you have samples of your work?

Yes, Please contact mail@patentdrawingexperts.com for samples.

Q: What are your office hours to discuss my project?

We work Monday to Friday 24*7.

Q: Are my payment details secure?

Absolutely. We take payments only through PayPal which is considered as one of the most trusted payment gateway. Please read payment security information for more details.

Q: Can I order without a credit card?

We have a wide range of payment options. We accept valid credit / debit cards or PayPal account based payments. Additional payment options will be announced when they become available.


6. Delivering Your Report

Q: Can I track my order?

Yes. You can view your order status on the “My Account” page.

Q: Do you provide hard copy reports?

Our usual reports are electronically transmitted but hard copy reports may be provided if you need it. You may need to pay the actual cost of mailing the report to you.


7. Troubleshooting

Q: Forgotten your password?

If you have forgotten your password, go to page “My Account” and reset your password by clicking on “Lost your password?”. Enter your registered email address and “Password Reset Instructions” will be sent to your entered/registered email address (Generally, “Password Reset Instructions” email delivery takes 2-5 minutes).

If your question is answered, please fill in the below form:

Any Questions

Visit our FAQs page or Call us at or Ask your question with click on below button

Call Us on

408 915 5200 (Mon to Fri - 5AM to 4:30PM EST)

OR

Ask Questions