Faqs

Frequently Asked Questions

1. Get Started

Q: What do I need to supply to you to order a Patent Drawing Project?

We will need the information related to your drawings. You may upload all relevant files. The file type includes images, pictures, drawings, videos, sketches, brochures or 3D files e.g. SolidWorks etc. Just follow the order page for “Utility Patent Drawing” or “Design Patent Drawing“. Further, you will be asked for your billing details and a valid PayPal or Credit Card details to complete the order.


2. Creating My Account

Q: How do I register at Patent Design Experts?

We will need your complete information including your name, email and phone number etc. in order to create your account. You account can also be created at the time of placing the order. Once you proceed with the registration, your account details will be sent to your registered email. Once you login to your account, you can change your email ID or Password, if needed.


3. About Our Services

Q: How can I cancel or change my order?

Following are the ways to make changes or cancel an order:

  1. By contacting your account manager by email or call. Account Manager details will be included in your order confirmation email.
  2. You can contact customer care at mail@patentdrawingexperts.com or call at +1 408 915 5200.

We make every effort to change/cancel your oder, however, partial charges may apply if the order has already begun or scope changes significantly. Thus, we request you to make changes as soon as possible.

Q: How are you so affordable?

That’s a good question. We work hard, collaboratively and smartly to make this possible. We aim to build long term relationship with all our clients with help of our cost effective pricing models. Our tested and proven setup of Drawing Excellence Processes in India helps us in passing on the savings to our clients.

Q: What softwares do you use for developing the drawings?

We use AutoCAD, MS Visio, CorelDRAW, AutoDesk Inventor, SolidWorks etc.

Q: Which all jurisdiction/countries you cover other than US?

Together with United States of Patent & Trademark Office (USPTO), we are expert in various other patent offices including EPO, JPO, IPO, UKIPO, CIPA, SIPO, KIPO and offices of AU, DE, SG, IL etc.

Q: How iterations and corrections are handled?

We DO NOT charge for iterations. We are committed to deliver 100% quality. That is our responsibility.

Q: Why Patent Drawing Experts?

Hold on! You are asking why drawing experts? Well, we go beyond expertise. We are cost effective, accurate and agile. We can deliver complex drawings in couple of days.


4. Using Special Discounts & Offers

Q: How to apply a coupon code?

Once you add an item to your cart, click Apply coupon code above Cart totals. Enter the coupon code and click Apply Coupon. In case if you have forgotten to apply coupon in “Cart”, you can apply it in next step i.e. “Check Out”. The coupon discount will adjust your order total.

If you’re having difficulty redeeming a coupon code, please contact us to make sure the code is still available.

Q: Where I can get updates about Special Discounts & Offers?

You can get updates about ongoing discounts & offers by visiting this “Special Discounts & Offers” page. Further, you can stay updated with ongoing & upcoming special discounts & offers by receiving emails.

Subscribe to exciting discount offers (twice a month)

5. Making Payments

Q: How will the charge on my Credit card?

The charge for your order will appear on your credit card as: “PayPal*MENTESO”.

Q: Do I have to pay PayPal Transaction Fee?

Yes, you do have to pay PayPal Transaction Fee. PayPal charge us 4.4% + $0.30 USD per sale on our website, through invoice or online payments. Accordingly, we do charge per order which is equivalent to 4.4% of total amount of a selected order/ or, package. Please read PayPal transaction fee information for more details.

Q: Are my payment details secure?

Absolutely. We take payments only through PayPal which is considered as one of the most trusted payment gateway. Please read payment security information for more details.

Q: Can I order without a credit card?

We have a wide range of payment options. We accept valid credit / debit cards or PayPal account based payments. Additional payment options will be announced when they become available.


6. Delivering Your Report

Q: Can I track my order?

Yes. You can view your order status on the “My Account” page.

Q: Do you provide hard copy reports?

Our usual reports are electronically transmitted but hard copy reports may be provided if you need it. You may need to pay the actual cost of mailing the report to you.


7. Troubleshooting

Q: Forgotten your password?

If you have forgotten your password, go to page “My Account” and reset your password by clicking on “Lost your password?”. Enter your registered email address and “Password Reset Instructions” will be sent to your entered/registered email address (Generally, “Password Reset Instructions” email delivery takes 2-5 minutes).

Q: I am still confused – What do I do?

No issues at all Problem! Email us your queries at mail@patentdrawingexperts.com or visit Ask Questions page or simply call us at +1 408 915 5200.

Any Questions

Visit our FAQs page or Call us at or Ask your question with click on below button

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408 915 5200

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